PRIVACY & SAFETY

Privacy Policy

This Privacy Policy (“Policy”) governs the collection, processing, and storage of personal data by FreeFlow (“FreeFlow,” “we,” “us,” or “our”) in connection with the use of our website and the provision of our services. By accessing and using our website, you confirm that you have read and agree to the terms of this Policy.

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Categories of Personal Data Collected​

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• Identification Data: This includes your name, email address, phone number, and shipping and billing addresses.

• Website Usage Data: We collect information about your interactions with our website, including IP address, device type, operating system, browser type, browsing history, and on-site actions. 

• Financial Data: For payments, we collect necessary information such as credit/debit card numbers (processed via secure payment systems) and transaction history.

• Cookies and Similar Technologies: Cookies and other tracking technologies are used to personalize user experience and analyze site traffic.

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Purposes of Data Processing

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• Order Processing and Service Delivery: Personal data is used to identify users, process and deliver orders, issue invoices, and maintain user accounts.

• Improving User Experience: Data is used to personalize your interaction with the site, including showing content and recommendations that may be of interest to you.

• Marketing and Communications: With your explicit consent, we may use your data to send newsletters, promotional offers, and updates on new products and services.

• Analytics and Service Improvement: Collected data is analyzed to optimize the website and develop new features.

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Legal Basis for Data Processing

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• Contract Performance: We process personal data when necessary to fulfill a contract we have with you, such as delivering ordered products.

• Legal Obligation: Certain data is processed to comply with legal obligations, such as tax and accounting requirements.

• Consent: We rely on your explicit consent for specific marketing activities. You have the right to withdraw this consent at any time.

• Legitimate Interest: We process some data based on our legitimate interests, such as improving our services and protecting our website from unauthorized access and cyber threats.

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Sharing of Personal Data with Third Parties

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• Service Providers: We share personal data with third parties who assist us in delivering services, including courier companies, payment providers, and software vendors.

• Marketing and Analytics Partners: For analyzing traffic and assessing campaign effectiveness, we may share data with marketing partners and analytics platforms, under strict privacy safeguards.

• Legal Compliance: We may disclose data to government authorities when required by law or to protect the rights and safety of FreeFlow and its users.

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Data Security and Retention

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• Technical and Organizational Measures: We implement a range of security measures, including encryption, access controls, and network protection, to prevent unauthorized access and secure your personal data.  

• Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes of processing or as required by law. After this period, data is either deleted or anonymized.

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Your Data Protection Rights

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• Access to Data: You have the right to confirm whether we are processing your personal data and to obtain a copy of it.  

• Correction of Data: You can request the correction of inaccurate or incomplete data.

• Data Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain conditions.

• Restriction of Processing: You can request the restriction of data processing in specific cases.

• Data Portability: In certain circumstances, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.

• Objection to Processing: You have the right to object to data processing based on legitimate interest.

• Withdrawal of Consent: You can withdraw your consent for processing at any time without affecting the lawfulness of processing based on consent before its withdrawal.

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Cookies and Tracking Technologies

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• What Cookies Are: Cookies are small files stored on your device that help us improve the website by analyzing user behavior and storing their preferences. Our site uses cookies to enhance your shopping experience. 

• Managing Cookies: You may adjust your browser settings to disable cookies, though this may limit some site functionality.​

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Intellectual Property

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Copyrights

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• All rights to the content on this website are reserved. All materials published on the FreeFlow website, including but not limited to text, graphics, images, logos, designs, and software (collectively referred to as “Content”), are subject to intellectual property rights and are owned by FreeFlow or our partners and contributors who have provided content for the platform. 

• All products and artworks offered in our gallery are original  creations by FreeFlow or by the  independent artists listed  on the platform and are subject to their individual intellectual property rights. FreeFlow acts as an intermediary and does not transfer these rights to the customer unless explicitly stated otherwise.

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Infringement of Rights

• If you become aware of any infringement of intellectual property rights or other unauthorized actions related to the use of content on the website, please contact us immediately at [contact email]. FreeFlow will take necessary legal action to protect its rights and those of our contributors.

Third-Party Links and Content

• The FreeFlow website may contain links to third-party websites. We are not responsible for the content, privacy practices, or intellectual property compliance of these websites.

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Customer Responsibilities

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• By accessing and using the FreeFlow website, you agree to respect all intellectual property rights and to comply with these terms and conditions. 

• We encourage customers to contact us for questions about custom licensing or wholesale opportunities.​​

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Disputes and Alternative Dispute Resolution

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• In the event of a dispute, if an amicable resolution cannot be reached, you have the right to pursue alternative dispute resolution. You may contact the Consumer Protection Commission in Bulgaria: 

       Consumer Protection Commission (Bulgaria)
       Address: 1000 Sofia, Slaveykov Square No. 4A, floors 3, 4, and 6
       Phone: (02) 980 25 24
       Fax: (02) 988 42 18
       Hotline: 0700 111 22
       Website: www.kzp.bg

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• Alternatively, you may use the EU Online Dispute Resolution platform for cross-border disputes within the European Union: https://ec.europa.eu/consumers/odr/.

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Customers Feedback

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We Value Your Input!

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• Your feedback helps us improve. Please reach out if there’s something you’d like to see in our store or if you’d like to share your experience with our products. We may use testimonials on our site, with your permission, to help other customers learn about our products.

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Leaving a Review

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• We encourage customers to leave honest reviews on our website or social media platforms. Constructive feedback is always appreciated, and it helps other customers make informed decisions.

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Policy Updates

Nature and Purpose of Policy Updates

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• Free Flow periodically updates its policies to reflect changes in applicable laws and regulations, enhance our service offerings, and improve user experience and data protection. This section outlines how we handle these updates and what they mean for our users.

Notification of Changes

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• We will notify users of significant changes to our policies, including Privacy Policy, Terms of Service, and Intellectual Property Policy, by posting an announcement on our website. In certain cases, we may also notify users via email.

Effective Date of Updates

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• Updated policies take effect on the specified date, typically posted at the top of each policy page. By continuing to use the platform after this effective date, you agree to the updated policies.

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Right to Disagree with Updates

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• If you disagree with any updates, you have the right to stop using our services before the new policies take effect, without any penalties.

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Reviewing Updated Policies

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• We encourage all users to regularly review our policy pages to stay informed of any changes. For questions or more details on any update, please contact us at [contact email].

• Thank you for being part of the FreeFlow community and for helping us maintain a safe, trusted platform for artistic expression and unique shopping experiences. If you have questions or need assistance, please don’t hesitate to contact us.

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Contact Us:

freeflowvfx@gmail.com

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